Public counter opening hours:
Monday to Friday, 9am to 4pm.
Saturdays and Bank Holidays, 9am to 1pm.
Christmas Eve and New Year’s Eve, 9am to 1pm.
(Closed Sundays, Christmas Day and Boxing Day)
For directions click on this link.
Email enquiries to our Helpdesk
Helpline hours and numbers
Monday to Saturday, 9am to 4pm.
(closed Sundays, Christmas Day & Boxing Day)
If calling from the UK:
0333 444 8484
(calls are charged at standard rates and if you have inclusive call minutes or an allowance, calls to this number will be included)
0333 444 8486
If calling or faxing from outside the UK
Tel: +44 333 444 8484
Fax: +44 333 444 8486
Freepost address (if posting in the UK)
Using our Freepost address costs nothing but it takes about 3 working days to reach us. If you want your letter to arrive sooner, or if you are overseas, use the address below
Full postal address
Use this address if you want your letter to arrive sooner or if you are posting from overseas. Don’t forget to affix the correct postage